Last Updated: 7th September 2024

At Dubai Vape King, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you’re not happy with your order, or if you receive a damaged or defective product, we are here to assist you with a hassle-free return and refund process.

1. Damaged or Defective Products

If you receive a vape product that is damaged or defective, we offer a full refund or replacement. Simply follow these steps:

  • Contact Us: Notify us within 48 hours of receiving the damaged item by calling us at +971555006439.
  • Proof of Damage: Provide clear photos or videos showing the damage or defect.
  • Return the Product: Once your return request is approved, we will arrange for the collection of the damaged product or guide you on how to return it.

2. Eligibility for Refunds

To be eligible for a refund or replacement:

  • The item must be in its original packaging.
  • The product should be unused and in the same condition as when you received it, except in cases of damage or defects.
  • Returns must be requested within 2 days of purchase.

3. Non-Refundable Items

Due to hygiene and safety reasons, certain items are non-refundable once opened or used. This includes:

  • E-liquids and coils.
  • Products with tampered packaging. Please contact us if you are unsure about an item’s refund eligibility.

4. How Refunds Are Processed

  • Full Refund: For damaged or defective products, you will receive a full refund, including any shipping costs.
  • Refunds are processed via the original payment method within 3 Days after the return is received and inspected.

5. Exchanges

We also offer exchanges for damaged or incorrect items. If you’d like to exchange your product for another, please reach out to us with your request, and we will assist you in selecting a suitable replacement.

6. Contact Us

If you have any questions or concerns about our refund and returns policy, feel free to contact us:

  • Phone: +971555006439
  • Address: China A11 – International City China Cluster, Dubai, UAE

We are committed to providing the best possible customer experience and ensuring you are completely satisfied with your purchase.